Before Shipment
If defects are found during inspection, we document the findings and available evidence, work with the supplier, and coordinate rework, replacement, sorting, or another practical corrective action before shipment.
Quality Control
We help identify quality issues before shipment, record what was found, and coordinate practical corrective action with your suppliers when problems appear.
Request a Quote
How We Support Product Quality
Quality support is available under both service plans. The scope and any additional costs depend on whether the supplier is sourced by us or provided by you.
Corrective Action & Reinspection
When corrective work needs to be verified, we can follow the rework through and arrange a new inspection against the agreed requirements before the issue is treated as closed.
After Delivery
If a quality issue is discovered after delivery, we review the evidence and the affected order or shipment details and follow up with the supplier. Depending on the verified facts, the resolution may involve rework, replacement or reshipment, a documented refund where applicable, or another agreed evidence-based outcome.
Evidence & Traceability
Where available, we keep the agreed inspection scope, inspected quantity, findings and report evidence together with the relevant business record so later follow-up is based on what was actually inspected and recorded.
How We Inspect Your Products
The right inspection method depends on the product, order quantity, defect risk, supplier history, and your quality requirements.
GENERAL INSPECTION
Sampling-Based Quality Inspection
For eligible orders under both Full-Service Sourcing and Supplier Management, goods received at our warehouse can receive a complimentary general inspection before shipment.
Standard inspection follows General Inspection Level II / AQL 2.5 where appropriate, adjusted to the product and agreed quality requirements.
Where relevant, the agreed criteria, inspected quantity, findings and available report evidence are kept together so any later corrective action or reinspection can be based on the same inspection record.
For suppliers sourced and managed by us, quality follow-up is included at no additional service charge. For your own suppliers, we can still assist; logistics, travel, or reinspection costs may apply.
Discuss General Inspection
FULL INSPECTION
More Extensive or Piece-by-Piece Inspection
When sampling is not enough, we can arrange a more extensive or 100% piece-by-piece inspection based on the required checking scope.
No inspection method can guarantee zero defects.
Reference rate: USD 5 per inspector-hour. Final pricing depends on product complexity, quantity, location, manpower, and inspection time.
Discuss Full InspectionNot Sure What Level of Inspection You Need?
Tell us the product, quantity, quality concerns, and supplier situation. We'll help you decide which inspection approach makes sense.
Discuss Your Inspection Needs